AI agent glossary
Plain-English definitions of AI agent terms for small business owners: AI agents, chatbots, human in the loop, permissions, credits and multi-agent systems.
What is accounts receivable automation?Accounts receivable automation uses software to match payments, track what customers owe and prepare reminders. A person stays in charge.Agentic AI for small businessAgentic AI for small business means software that takes a goal, does the steps in your tools and asks before anything goes out. What it can and cannot do.AI agent permissions: what read-only access meansAI agent permissions set what an agent may see and change in your tools. Read-only access lets it look but not touch. Here is how to set them safely.AI agent vs chatbot: what is the difference?An AI chatbot answers questions in a conversation. An AI agent carries out a job in your tools. Here is how to tell them apart and which one you need.What is an AI audit trail?An AI audit trail is a record of what an AI agent did, when and why. Learn what it should show and how a small business can use it to stay in control.How does AI credit pricing work?AI credit pricing means you buy credits and agents spend them as they read and write. How credits, plans and budget caps work for a small business.What are AI guardrails?AI guardrails are the limits that keep an AI agent from doing harm: approvals, spending caps, narrow access and logs. What to look for.What is an AI receptionist?An AI receptionist is software that handles first contact for a business, usually by answering calls or messages. What it does, and where FrugalPod fits.What is an AI sales assistant?An AI sales assistant is software that handles routine sales admin such as scoring leads, tidying the CRM and drafting follow-ups. What it can and cannot do.What is AI workflow automation?AI workflow automation uses AI to read, decide and draft inside a business process. How it differs from rule-based automation and from AI agents.What is customer churn?Customer churn is when customers stop buying or cancel. Learn how to spot the early signs, why customers leave and what a small business can do about it.What is human in the loop AI?Human in the loop AI means a person reviews and approves what an AI does before it takes effect. How it works for a small business, and when to loosen it.What is lead scoring?Lead scoring ranks new enquiries by how well they fit your ideal customer, so you contact the best ones first. How it works and how AI changes it.What is a multi-agent system?A multi-agent system is a group of AI agents, each with one job, that pass work to each other. How it works and when a small business needs one.What is prompt injection?Prompt injection is when hidden or planted text tricks an AI into following instructions it should ignore. Learn the risk and how to limit the damage.What is ticket triage?Ticket triage is sorting support requests by topic and urgency and sending each to the right person. How it works by hand and with AI.What is an AI agent?An AI agent is software that works toward a goal on its own: it reads, decides the next step and uses your tools. What that means for a small business.